Refunds & Returns Policy for Buypolkadotchocolatebar.com
Effective Date: January 1, 2025
At Buypolkadotchocolatebar.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward return and refund process to ensure that your experience is as smooth as possible. Please review our Refunds & Returns Policy below.
1. Returns Eligibility
We accept returns on products that are unused, unopened, and in their original condition. Returns must be requested within 14 days of receiving your order. Once your return is approved, we will provide you with instructions for returning the product. We do not accept returns on items that have been opened or consumed.
2. How to Return an Item
If you wish to return an item, please follow these steps:
- Step 1: Contact us at info@polkadotmushroombars.com or call +1(424) 408-0799 within 14 days of receiving your order to initiate the return process.
- Step 2: Provide your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
- Step 3: Once we approve the return, we will provide you with a return shipping address and instructions for sending the product back.
3. Refunds
Refunds will be issued once the returned product is received and inspected to ensure that it meets our return policy criteria (unused, unopened, in original condition). The refund will be processed to the original payment method used at the time of purchase.
- Processing Time: Please allow up to 7 business days for us to process your return once we have received the item.
- Refund Time: After we process your return, please allow an additional 5-10 business days for the refund to appear in your account, depending on your payment provider or bank.
4. Non-Refundable Items
The following items are non-refundable:
- Products that have been opened or consumed.
- Gift cards or promotional items.
- Special orders or personalized products (if applicable).
5. Return Shipping Costs
You will be responsible for the return shipping costs unless the item is damaged or defective upon arrival. If the item was damaged during shipping, please contact us immediately at info@polkadotmushroombars.com or +1(424) 408-0799, and we will provide a prepaid return label and arrange a replacement or refund.
6. Exchanges
If you received an incorrect or defective item, we will gladly exchange it for the correct product. To request an exchange, please contact us within 14 days of receiving your order, and we will assist you with the exchange process.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will either issue a full refund or send a replacement item at no additional cost to you. To help expedite the process, please provide a photo of the damaged product and packaging when you contact us.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, but you can return the item for a refund in accordance with our returns policy.
9. Contact Information
If you have any questions or concerns about returns, refunds, or exchanges, please contact us using the following details:
Phone: +1(424) 408-0799
Email: info@polkadotmushroombars.com
Address: Oakland, California 94501, USA
Thank you for shopping with us at Buypolkadotchocolatebar.com. We are committed to ensuring that your shopping experience is easy and enjoyable. If you have any questions about our Refunds & Returns Policy, feel free to reach out to us!